Shipping Policy
INTERNATIONAL SHIPPING IS AVAILABLE calculated at checkout.
Orders ship only on business days, which are Monday through Friday (excluding statutory holidays).
We ship all U.S domestic & internationally orders via USPS & UPS. Our shipping rates are subject to change based on current carrier shipping costs.
Our standard processing time: 3-6 business days
Wrong Address
As a customer of Karly's Dawta LLC you are required to provide the correct address before placing an order. We advise you to read over every information provided before placing an order to ensure it is correct. If an incorrect address was placed please quickly email us within 10 mins for the address to be updated at info@karlysdawta.com
*Customers are required to pay a re-shipping fee, if the address they provided was incorrect.
Returned Packages
If a package is returned to Karly's Dawta LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates).
Karly's Dawta LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
Karly's Dawta LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Karly's Dawta LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package with the shipping carrier. We are a small business, we are not Amazon so we could not possibly replace all stolen packages or packages marked delivered, that you did not receive.
If you know you live in a neighborhood that steals packages please ensure you ship your packages to another location that is secured. Please also ensure you TEXT OR EMAIL us to ensure we add signature approval to all your orders. Please do this before placing your orders or EMAIL OR TEXT us within an hour before we ship. Thank you!
Damaged & Incorrect Orders
In the event that you received the wrong item, an item is missing from your package, or damaged item please email us at info@karlysdawta.com within 24 hours and we will try to resolve the issue once verified. Pictures may be required for our records, we will also need the damaged products mailed back to us.